Shipping & Delivery Policy

 

At Jake & Ella Vancouver, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.

Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment in real time.

Please note that processing times may be slightly extended during peak seasons, holidays, or promotional periods.

Delivery Time

The estimated shipping time is 3–7 business days, depending on your location.

Please be aware that delivery times are estimates and may vary due to:

  • Customs inspections

  • Public holidays

  • Carrier delays

  • High-demand periods

Jake & Ella Vancouver is not responsible for delays caused by circumstances beyond our control.

Shipping Method & Origin

We work with international fulfillment partners.

All orders are shipped directly from our supplier in China, which allows us to offer competitive pricing and a wide product selection.

Depending on the destination country, customs duties or import taxes may apply. Any such charges are the responsibility of the customer.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • The weight of the package

  • The delivery destination

  • The selected shipping method

The total shipping cost will always be clearly displayed before completing your purchase.

Responsibility During Shipping

  • If tracking information confirms that the package has been delivered to the address provided at checkout, responsibility transfers to the customer.

  • Customers are responsible for providing accurate shipping information.

  • Any address errors must be reported within 24 hours of placing the order.

  • We are not liable for lost or stolen packages once delivery has been confirmed by the carrier.

Contact

For any questions regarding shipping or delivery, please contact us at:

Jake & Ella Vancouver
Email: info@jakeellavancouver.com