Terms & Conditions

These Terms & Conditions apply to all purchases and use of the website of Jake & Ella Vancouver.
For inquiries, you can contact us at: info@jakeellavancouver.com

By placing an order through our website, you agree to these Terms & Conditions.

1. Applicability

1.1 These Terms & Conditions apply to all offers, orders, and agreements concluded through the website of Jake & Ella Vancouver.

1.2 By placing an order, the customer confirms that they have read and agreed to these Terms & Conditions.

1.3 Jake & Ella Vancouver reserves the right to modify these Terms & Conditions at any time. The most current version will always be available on our website.

2. Product Information

2.1 We make every effort to ensure that product descriptions, images, and prices are displayed as accurately and up to date as possible.

2.2 Obvious errors, typographical mistakes, or inaccuracies in pricing or product information are not binding for Jake & Ella Vancouver.

2.3 Product images are for illustrative purposes only. Colors and details may vary slightly due to screen settings or production variations.

3. Ordering & Payment

3.1 A contract is formed once full payment has been received.

3.2 Orders will only be processed after successful payment confirmation.

3.3 Available payment methods may vary by country. It is the customer’s responsibility to verify which payment methods are available in their location.

3.4 Jake & Ella Vancouver reserves the right to refuse orders or request additional information if fraud is suspected.

4. Processing & Delivery

4.1 We work with international suppliers. Products are shipped directly from our fulfillment partner.

4.2 Estimated delivery times:

  • Processing Time: 1–3 business days

  • Shipping Time: approximately 3–7 business days (depending on destination)

4.3 Delivery times are estimates and may vary due to external factors such as customs inspections, public holidays, or carrier delays.

4.4 Jake & Ella Vancouver is not liable for delays beyond its direct control.

5. Returns & Cancellations

5.1 For return conditions, please refer to our separate Return & Refund Policy.

5.2 Cancellations or address changes must be requested within 24 hours of placing the order.

5.3 Once an order has been processed or shipped, it can no longer be canceled.

6. Liability

6.1 Jake & Ella Vancouver is not liable for loss or damage during shipping if tracking information indicates that the package was delivered to the address provided by the customer.

6.2 Providing a correct shipping address is the responsibility of the customer.

6.3 Our liability is limited in all cases to the amount of the relevant order.

7. Intellectual Property

7.1 All content on the website, including texts, images, logos, designs, and trade names, is the property of Jake & Ella Vancouver.

7.2 It is not permitted to copy, distribute, or commercially use any material from our website without prior written permission.

8. Complaints Procedure

8.1 Complaints may be submitted in writing via:
info@jakeellavancouver.com

8.2 When submitting a complaint, please always include your name, order number, and a clear description of the issue.

8.3 We aim to respond substantively within 5 business days.

9. Governing Law

9.1 These Terms & Conditions are governed by the laws of the country in which Jake & Ella Vancouver operates.

9.2 Any disputes shall be submitted to the competent court within the applicable jurisdiction.